Frequently Asked Questions on Buying and Owning
Straight answers covering purchase channels, export logistics, payment, spare parts and after-sales support for equipment buyers.
Buying & Owning SANY Equipment
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Buying runs through the global network: start a quote on this website's contact form, write to inquiry@sany-machinery.com, or go directly to an authorised dealer in your country. The sales team then guides you through model choice, configuration and delivery planning.
Equipment is sold and supported in 180+ countries and regions via 270+ dealers. Configurations - including regional emission levels such as Tier 4 Final or Stage V - are matched to the destination market before order confirmation.
Machines leave SANY industrial bases and ship to worldwide destinations. Lead time and the chosen Incoterms depend on model, volume and destination, and are confirmed order by order with your regional sales contact.
Payment arrangements are agreed contract by contract with the regional sales team and vary with market, order value and customer standing. The details appear in your formal quotation.
Outside China, 912 parts warehouses are in operation. Place a parts order through your local dealer or the service team, quoting machine model and serial number; high-turnover wear parts and consumables are stocked regionally to cut lead times.
More than 900 service sites outside China carry out on-site repair and maintenance. Warranty coverage is set per machine in the sales contract; report faults to your dealer with model, serial number and operating hours, and a technician will diagnose the claim.
Yes. SANY and its dealers run operator and maintenance training programmes that help crews run machines safely and cost-effectively. Availability and format are confirmed by your regional dealer.
Yes. Typical choices cover bucket and attachment packages, cold-climate or high-altitude kits, telematics and fleet-management systems, and regional emission configurations. Describe your conditions in the quote form and we will propose the matching configuration.
Brochures, the company profile and certification documents (ISO 9001, ISO 14001, CE, EN 10204 Type 3.1) sit on the Downloads page or can be sent by email; material certificates are issued machine by machine.
The international sales team targets a one-business-day reply to every quote request. For urgent after-sales issues, call your local dealer or the service hotline for faster routing.
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