Warranty Coverage and the Claims Process
What you get behind the purchase: written coverage terms, an unambiguous claims route, and original parts and technicians stationed near your operation.
What Warranty Covers
Coverage for a specific machine is fixed in its sales contract. The outline below describes the standard model; precise durations, mileage or hour limits are confirmed with your regional dealer at order stage.
Manufacturing Defects
Defects in material or workmanship that appear under normal use and scheduled maintenance are repaired or corrected through the authorized service network.
Genuine Parts
Replacement parts installed by SANY or an authorized dealer carry the parts warranty stated on the parts invoice, sourced from 912 overseas warehouses.
Electric & New-energy Ranges
Battery and electric drivetrain coverage for electric and autonomous models follows dedicated terms specified per machine in the sales contract.
Standard Exclusions
To keep warranty fair, claims caused by the following are generally outside coverage:
Typical exclusions include: wear items and consumables (filters, belts, brake linings, cutting edges) once their service interval elapses; misuse, overloading or operation beyond design limits; accidents, neglect or unapproved modification; repairs done outside the authorised network; and damage from force majeure or environmental events.
Keeping the warranty in force depends on the owner's own discipline: scheduled maintenance, inspections and correct operation. Your dealer issues the maintenance schedule and keeps the service record for each delivered machine.
How to Claim
1 · Report the Issue
Contact your local SANY dealer or the service hotline, and provide machine model, serial number, operating hours and photos of the issue.
2 · Diagnosis
A service technician reviews the fault, checks service records and confirms whether the matter falls under warranty.
3 · Repair & Parts
Approved repairs are carried out on site or at the nearest service site, using genuine parts stocked in the regional warehouse network.
4 · Follow-up
Service records are updated and your team is advised on maintenance to prevent recurrence. Extended service packages are available on request.
Specific warranty durations and hour limits vary by product line and market and are confirmed per contract by SANY Group and your regional dealer.
Register a warranty claim?
Have your machine model and serial number ready — we will route you to the right service channel.